Introduction

This document explains how clients can push leads to the Futwork Workflows and how post-call data will be sent back to their system through a webhook.

Integration Flow

The integration consists of two main parts:

1. Lead Submission (Client → Futwork): Clients push leads to the Futwork Workflows
2. Post-Call Response (Futwork → Client Webhook): After the call finishes, the platform sends post-call data to the client's webhook URL

Base URL

All API requests should be made to the following base URL:

Data Format

All requests and responses use JSON format. Content-Type headers should be set to application/json.

Authentication

Futwork will provide you with an API key that must be included in the x-api-key header for all protected API requests.

curl --location 'https://omni.futwork.com/api/v1/:protected-route' \
--header 'x-api-key: YOUR_API_KEY' \
--header 'Content-Type: application/json'

const fetch = require('node-fetch');

const response = await fetch(
  'https://omni.futwork.com/api/v1/:protected-route',
  {
    method: 'POST',
    headers: {
      'x-api-key': 'YOUR_API_KEY',
      'Content-Type': 'application/json'
    }
  }
);

import requests

headers = {
    'x-api-key': 'YOUR_API_KEY',
    'Content-Type': 'application/json'
}

response = requests.post(
    'https://omni.futwork.com/api/v1/:protected-route',
    headers=headers
)

Lead Submission

Submit leads to the Futwork Workflows using the lead submission endpoint.

Endpoint

Headers

Request Body

Request Example

curl --location 'https://omni.futwork.com/api/v1/workflows/{workflowId}/leads' \
--header 'x-api-key: 123jkkn43oo42551345gfqrg' \
--header 'Content-Type: application/json' \
--data '{
  "recipientPhoneNumber": "9999789877",
  "recipientData": {
    "customer_name": "abcd xyz",
    "place": "ABC"
  },
  "referenceId": "AWB123456789"
}'

const fetch = require('node-fetch');

const response = await fetch(
  'https://omni.futwork.com/api/v1/workflows/{workflowId}/leads',
  {
    method: 'POST',
    headers: {
      'x-api-key': '123jkkn43oo42551345gfqrg',
      'Content-Type': 'application/json'
    },
    body: JSON.stringify({
      recipientPhoneNumber: '9999789877',
      recipientData: {
        customer_name: 'abcd xyz',
        place: 'ABC'
      },
      referenceId: 'AWB123456789'
    })
  }
);

const data = await response.json();

import requests

headers = {
    'x-api-key': '123jkkn43oo42551345gfqrg',
    'Content-Type': 'application/json'
}

payload = {
    'recipientPhoneNumber': '9999789877',
    'recipientData': {
        'customer_name': 'abcd xyz',
        'place': 'ABC'
    },
    referenceId': 'AWB123456789'
}

response = requests.post(
    'https://omni.futwork.com/api/v1/workflows/{workflowId}/leads',
    headers=headers,
    json=payload
)

data = response.json()

Post Call Events

After the call finishes, the Futwork platform will push the post-call updates to the client's webhook URL.

Webhook Requirements

Your webhook endpoint must:

• Accept POST requests
• Process the JSON format provided below
• Respond with HTTP 200 OK

Webhook Payload Structure

The webhook payload contains the following fields:

Sample Webhook Payload

{
  "callSid": "3f19eab8-c425-495f-a343-268c44d5631a",
  "leadId": "68ecc93cd9fbecbe9431a2a1",
  "workflowId": "68ecc86fd9fbecbe9431a18e",
  "agentId": "68ecc7a3d9fbecbe9431a0a7",
  "status": "call-disconnected",
  "telephonyData": {
    "direction": "outbound",
    "duration": "0.0",
    "toNumber": "+918076405599",
    "fromNumber": "+918035735856",
    "recordingUrl": "",
    "hostedTelephony": true,
    "providerCallId": "7f209cdb-be57-4314-b6ba-3c00eb4bb650",
    "provider": "exotel",
    "hangupBy": null,
    "hangupReason": null,
    "hangupProviderCode": null
  },
  "contextDetails": {
    "recipientPhoneNumber": "+918076405599",
    "recipientData": {
      "customer_name": "abcd xyz",
      "place": "ABC"
    },
    "leadId": "68ecc93cd9fbecbe9431a2a1",
    "agentId": "68ecc7a3d9fbecbe9431a0a7",
    "workflowId": "68ecc86fd9fbecbe9431a18e"
  },
  "transcript": "assistant: Hello bani bani is testing the call \nThank you very much\nuser: hello\nassistant: Hello! How can I assist you today?\nuser: thank you thank you\nassistant: You're very welcome! If you need any further assistance, feel free to ask. Have a great day!\n",
  "disposition": "",
  "extractedData": null
}

Telephony Data Fields